New Student Advising FAQs

New Student Advising

Can’t find answers to your questions here? Call the New Student Advising Hotline (206-281-2575) or email us at

If you’re routed to voicemail, we’re probably talking to another student. But don’t worry! Leave a message and we’ll get back to you within two business days.

What if I can’t travel to SPU for New Student Advising?

You can arrange for Direct Registration or a phone appointment. Remember that for phone appointments, we give scheduling priority to students living four or more hours from campus.

How do I log into Banner and/or Canvas?

Visit the CIS HelpDesk for instructions.

How long is an NSA session?

  • Direct registration takes very little of your time. You’ll need to fill out your supplemental survey, and then review your schedule to confirm it once we send it to you. Both items can be done at a time that is most convenient for you.
  • Group advising sessions: Check-in at 8:45 a.m. and end by noon. You’ll receive a confirmation email with your schedule on the Monday prior to your scheduled group advising session.
  • Individual sessions with a faculty or staff advisor: Usually one hour. Check-in times are 9, 10, or 11 a.m., or 1 or 2 p.m. You’ll receive your assigned check-in time by email on the Monday before your NSA session.
  • Phone appointments: About one hour.

What happens during NSA?

Group sessions include advising and a session on student accounts. Individual sessions include advising and registration. Either way, it’s up to you to complete other on-campus tasks on your own.

You’ll receive a checklist of things you can accomplish while you’re on campus. And the more you do, the easier it will be when you check in for New Student Orientation in the fall. Examples:

  • Turn in health history forms
  • Ask housing questions.
  • Visit the Center for Learning and Disability Support to learn more about their services.

Student Financial Services offers formal presentations on financial aid, student accounts, and student employment during group-advising NSA sessions.  Student Financial Services is open for questions during individual sessions.

Where on campus is NSA?

While you may visit multiple buildings, most sessions (including advising and registration) are in Demaray Hall -- the building with the large clock tower.

Should I bring my parents or other support people?

Some students like to bring a support person, while others benefit from a bit of independence. You'll know what fits you best. Unlike family events (Preview, Orientation), NSA focuses on getting you advised, registered, and prepared for your first quarter’s class schedule.

What are official transcripts?

To be considered official, a transcript or score report must arrive at SPU in its original sealed envelope. It can be dropped off, but it must be unopened.

What if I have questions or concerns after the event?

At NSA on campus, staff are available throughout the day to help address any scheduling questions or concerns.
You can also keep in touch with us throughout your time at SPU. We are open during SPU’s normal business hours, year-round.

I need special assistance. How do I request accommodations?

Disability Support Services, located in the Center for Learning, provides support to students with physical, medical, psychological, or learning disabilities, or a short-term need due to injury.

Contact Disability Support Services to arrange a meeting to discuss the disability and accommodations required. Submit your current disability documentation and written request for services at least three weeks before your first quarter at SPU.

Special accommodations for your New Student Advising session must be arranged through Disability Support Services at least two weeks prior to your session.

Contact Disability Support Services by email at or call 206-281-2475.