New Student Advising FAQs

New Student Advising

Here are some of the questions we are frequently asked. If you don’t find answers to your questions here, call the New Student Advising Hotline at 206-281-2575, or email us at

If you call the hotline, please keep in mind that you will be routed to voice-mail if we are already on the phone with another student. Please leave a message, and we will return your call within two business days.

What if I can’t travel to SPU for New Student Advising?

You can select Direct Registration or a phone appointment. Keep in mind that those living 4+ hours from campus will receive priority consideration for scheduling phone appointments.

How do I log into Banner and/or Canvas?

Visit the CIS HelpDesk for instructions.

How long is this session?

  • Direct registration takes very little of your time.
  • Group advising sessions start with check-in at 8:45am and end at around Noon. Confirmation emails with your assigned schedule for the morning will be sent out within two weeks of your scheduled group advising session.
  • Individual sessions are one-hour appointments with a faculty or staff advisor. Check-in times are 9:00am, 10:00am, 11:00am, 1:00pm, and 2:00pm. The appointment lasts about an hour, and you’ll receive your assigned check-in time by email two weeks prior to your NSA session.
  • Phone appointments are allotted an hour.

Can I see a sample NSA schedule?

Group sessions start with advising or a session on Student Accounts. If you start with one, you’ll complete your morning with the other. It’s up to you to complete some on-campus tasks on your own.

Individual sessions will take about an hour for advising and registration, and it's up to you to complete some on-campus tasks on your own.

Those who come to campus will be provided with a checklist of items that can be completed now (take your Campus Card picture, turn in Health History forms, ask Housing questions). This will alleviate some pressure on the checklist of items to do when you check-in for New Student Orientation in the fall. Student Financial Services will offer formal presentations on financial aid, student accounts, and student employment during the group-advising NSA session.

Where on campus is NSA?

While you may visit multiple buildings on campus during NSA, the majority of the sessions (including advising and registration) will be in Demaray Hall. Demaray Hall is the building on campus with the large clock tower.

Should I bring my parents or other support people from my family?

Some students like to bring a support person; others seem to benefit from some independence. You'll know the answer that fits you best. Unlike family events (Preview, Orientation), NSA sessions will focus on getting you advised, registered, and prepared for your first quarter's class schedule.

What are official transcripts?

To be considered official, a transcript or score report must arrive at SPU in its original sealed envelope. It can be dropped off, but it must be unopened.

What if I have questions or concerns after the event?

  • At NSA on-campus, staff are available throughout the day to help troubleshoot any scheduling questions or concerns.
  • You can also keep in touch with us throughout your time at SPU. We are open during campus’s normal business hours, year-round.

I need special assistance. How do I request accommodations?

Disability Support Services, located in the Center for Learning, is committed to your academic progress by providing support to students with a physical, medical, psychological, or learning disability, or a short-term need due to injury.

Students who need special accommodations should contact Disability Support Services to arrange a meeting to discuss the disability and accommodations required with at least one week’s notice. To ensure ongoing accommodations and services can be offered, it is recommended that you submit your current disability documentation and written request for services at least three weeks prior to your first quarter at SPU.

If you would like to visit with DSS during your NSA experience, please call in advance to arrange an appointment. Special accommodations for your New Student Advising session must be arranged through Disability Support Services at least two weeks prior to your session.

You can reach Disability Support Services by email at or by calling 206-281-2475.

I have a question not listed on this site.

Feel free to call (206-281-2575) or email ( us anytime. If you are routed to voicemail, we may be on the line with someone else. Leave a message, and we’ll call you back as soon as possible.