New Student Advising FAQs

New Student Advising

Here are some of the questions we are frequently asked. If you don’t find answers to your questions here, call the New Student Advising Hotline at 206-281-2575, or email us at

What if I can’t attend any of the events?

Complete the checklist items in the How to Sign Up for NSA pages, but instead of signing up for an event, click the box that says, “I can’t attend any of these events.” Once you’ve completed the other necessary steps (advance payment submission, tutorial assignment completion), we will schedule an appointment for you to talk individually with an academic counselor by phone, via Skype, or in-person.

How do I log into Banner?

Visit the CIS HelpDesk for instructions.

How do I log into Blackboard?

Visit the CIS HelpDesk for instructions.

How long is this event?

  • On-campus events are 8 a.m.–12:15 p.m.
  • Phone/Skype/in-person appointments are allotted one hour.

Plan to be at the event in its entirety.

Can I see a sample NSA schedule?

Schedules are customized to each student. When you check in, you’ll receive a packet with your schedule for the day.

Should I bring my parents or other support people from my family?

Yes! We have a special schedule for parents and those supporting you in your transition to SPU. The parents’ event features senior leadership who will give them tools and tricks for helping you during your first year at SPU. At each event, we'll hand out Parent/Family Guidebooks, which are a great resource for your support people. For an online version, click here. Below is a sample schedule for the New Student Advising Parent Program.





Welcome Session


Break (students dimissed to student program)


Academics at Seattle Pacific University; Student Life at Seattle Pacific University




Student Financial Services and Parents


Students Return and Closing Session

What are official transcripts?

To be considered official, a transcript or score report must arrive at SPU in its original sealed envelope. It can be dropped off, but it must be unopened.

Do I need to wait until NSA to register for USEM 1000?

Students who need USEM 1000 are registered for that course upon completion of the academic module assessment. The last question in the assessment asks for a ranking of USEM 1000 sections. We’ll register you for the section on your list that is open.

What is USEM 1000?

USEM 1000 is a seminar for first-time freshmen. You’ll learn more about it in the academic module of the tutorial.

What if I have questions or concerns after the event?

  • At on-campus events, staff will be available in the afternoon to help troubleshoot any scheduling questions or concerns.
  • You can also keep in touch with us throughout your time at SPU. We are open during campus’s normal business hours, year-round.

I need special assistance. How do I request accommodations?

Disability Support Services, located in the Center for Learning, is committed to your academic progress by providing support to students with a physical, medical, psychological, or learning disability, or a short-term need due to injury.

Students who need special accommodations should contact Disability Support Services to arrange a meeting to discuss the disability and accommodations required with at least one week’s notice. To ensure ongoing accommodations and services can be offered, it is recommended that you submit your current disability documentation and written request for services at least three weeks prior to your first quarter at SPU.

Special accommodations for your New Student Advising event must be arranged through Disability Support Services at least two weeks prior to your event.

You can reach Disability Support Services by email at or by calling 206-281-2475.

I have a question not listed on this site.

Feel free to call (206-281-2575) or email ( us anytime. If you are routed to voicemail, we may be on the line with someone else. Leave a message, and we’ll call you back as soon as possible.