In just a couple weeks residential students will arrive to move into their dorm room or apartment. Technology services are an important part of the residential experience and SPU offers a host of top-notch technology to make your time here more productive and entertaining. Please review this message so that you come to campus prepared!

New to SPU?

Prepare for your arrival on campus now by going to New To SPU to learn about campus technology resources. There are also instructions for getting your SPU email setup and configured on all your devices (computers, tablets, smart phones). Go to SPU Email Setup for email configuration instructions.

Wireless and Wired Networking

All residentail buildings have both wireless and wired network connections. Many students bring multiple devices to campus that connect to the campus network (laptops, smart phones, tablets, gaming consoles, etc..). Here is a quick guide to network connectivity in the residence halls and campus apartments.

• Laptops, smart phones, tablet computers (iPad, Kindle, etc..) on the wireless (WiFi) network must register and authenticate. Look for the network ID called SPU-Wireless, the network key/password is the same as the network ID ("SPU-Wireless" without the quotes, case sensitive). Once connected to the SPU-Wireless network, launch a web browser and login with your SPU Username and Password.
• Personal Wireless Access Points and Routers are NOT ALLOWED on the campus network and will negatively impact all other network users.
• WIRED CONNECTIONS (laptops, desktop computers, etc...) in the SPU residential network require an ethernet network cable. Once your device is connected, launch a web browser and login with your SPU Username and Password. Wired network connections will provide better network performance for gaming and network intensive work.
• Gaming Consoles (Xbox, PS3, Nintendo Wii, etc...) should connect to the WIRED network for the best performance, especially in the evening hours when more devices are using the wireless network. Bring an ethernet network cable for a wired connection. You need to register your gaming console for network access. Go here for instructions to get your gaming device on the campus network.

• Video/Streaming Devices (Roku, DVR's, AppleTV, smart TV's, etc...). There are many video and media streaming devices that connect to the Internet and to your TV or monitor. SPU provides a "best effort" level of service to assist in getting these devices connected -- BUT DOES NOT guarantee that all devices will work. There are some limitations and restrictions in the design of the campus network that may prevent certain levels of connectivity or functionality.

For more information about network connectivity on campus, go here.

Personal Printers

Wireless printers DO NOT WORK on the campus wireless network. Disable the wireless networking on your printer and use a USB cable (available at the SPU Bookstore or other stores) to connect to your computer.

Better yet, leave your personal printer at home! As an alternative to bringing your own printer to campus, use the campus-provided copiers/printers. Many of these multi-function printers (MFP's) are located in student accessible locations (the Library, SUB, many classroom buildings) and provide high quality B&W plus color printing and copying at very good rates (4 cents for B&W copies, 8 cents for color copies). All students are provided a small "free print quota" to use the campus-wide MFP equipment. The MFP's also provide document scanning for free! So leave your printer at home and make better use of your room space.

More information about using the campus MFP copiers/printers is here.

TV's and SPU CableTV Service

SPU has contracted with Comcast to provide on-campus CableTV service. There are approximately 120 viewing channels (90+ in HD). You can preview the channel lineup here.

In order for your television to work with the campus CableTV service it needs to have a “QAM” (or ClearQAM) capable channel tuner. Most consumer grade TV's purchased since 2006 support digital QAM tuning. If your current device does not support QAM you will either need to upgrade to a TV with an internal QAM tuner (our recommendation) or purchase a QAM converter box.

• TV's are connected to the CableTV system through a coaxial TV jack and cable. BRING A TV COAX CABLE WITH YOU TO CAMPUS.
• Some TV's may need to be programmed once on campus to get all of the channels.

Go here for more detailed information about the requirements for connecting your TV to the SPU cableTV system.

Two-Way Emergency Phones in Residential Buildings

Communications in the event of a campus emergency are essential for campus safety. Two-way emergency phones have been added to several buildings over the summer. There are now more indoor and exterior locations that provide a quick and easy way to contact Campus Security and can also be used to "broadcast" emergency announcements throughout campus. Watch for these devices in your buildings.

Security Patches and Updates Before Campus Arrival

Installing operating system security patches and application updates on ALL of your computer devices BEFORE YOU ARRIVE on campus is one of the best strategies to assure quick and easy access to the campus technology resources. Download and install your Windows Updates, your iOS and Android updates, and check your computer browsers (Internet Explorer, Chrome and Firefox). A few minutes now will save headaches and irritations later.

CIS HelpDesk Services

Is your computer having trouble? Need help with Banner or logging in to Blackboard? Think you might have a software virus or your computer is running very slowly? Having trouble getting your phone connected to SPU Email? We're here to help! Stop by the CIS HelpDesk in Lower Marston Hall.

CIS HelpDesk Hours

Beginning Monday, September 28th, and for the rest of the academic year, the CIS HelpDesk will be open extended support hours (evenings and Saturdays).

Office Hours
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(phone, email and classroom support, office visits by appointment)
Monday - Thursday 5:00 p.m. - 9:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.

We are looking forward to a great year and are excited to welcome you to campus!

Computer & Information Systems
help@spu.edu
206-281-2982
www.spu.edu/help