Do I have to pay to replace my Sea Pac Pass if it is lost or stolen?
If you think your Sea Pac Pass is lost or it has been stolen you should report it immediately by calling Campus Card Services (206-281-2841 or firstname.lastname@example.org) or logging into your Sea Pac Pass Account and selecting “I Lost My Card” from the right hand menu. This deactivates your card and prevents loss of meal plan swipes, points, and/or Falcon Funds once reported. If you are certain your card is gone we can issue you a replacement card at a cost of $20. If you think you may be able to locate your card you can request a temporary card that is good for 3 business days at a cost of $5. If your lost card is found it can be reactivated as long as a replacement card has not been issued. To reactivate log into your Sea Pac Pass Account and select “I Found My Card” from the right had menu, or visit University Services with your found card.
What information is stored on my card?
The only information stored on the chip of your Sea Pac Pass is your name and SPU ID number. No other personal or financial information is stored on your card.
Can I wear a funny hat or pose with a friend for my Sea Pac Pass photo?
No, the Sea Pac Pass acts as your identification card and its photo must show a clear, full-faced, unobstructed frontal view of you. You should have a natural expression, with eyes open and looking directly ahead. Smiling is allowed! We take photos with the US Department of State Passport Standards in mind.
My card is damaged/broken/cracked/went through the washer/etc. What do I do?
Go to University Services with your damaged card and a replacement card will be issued at a cost of $20.
Do I get a new Sea Pac Pass every year?
No. If well cared for, your Sea Pac Pass will last you throughout your time at SPU. If your card is damaged, lost, or stolen, you will need to request a replacement card.
I have a dual role at SPU (staff and student, or faculty and staff, etc), do I get 2 Sea Pac Passes?
No, a person can only carry one Sea Pac Pass at a time. We call each of your roles at SPU a “patron type” and our system lists them in a hierarchy. Whichever role falls higher in the hierarchy will be the card you are issued.
As an example, if you are a staff member and a student you will be issued a staff card because it is higher in the hierarchy. If you have a student card now, we will issue you a new staff card (no fee). If you already have a staff card then you will continue to use that card.
If you find yourself in a dual role at SPU, please visit or contact Campus Card Services so we can determine if you need a new card.
Can I get a new picture for my card?
We can reshoot your photo but only as a part of the replacement card process which carries a $20 fee.
Your Sea Pac Pass is for identification purposes. Do not in any way tamper with your card. Your name, I.D. number, and picture must be visible. If that information is not visible on your Sea Pac Pass, it will not be accepted at campus locations.
What should I do if my building access stops working?
If your Sea Pac Pass has been damaged, which can cause access problems, you should first come to University Services to get a replacement card (which carries a $20 fee). If your card is not damaged you will need to visit the Office of Safety and Security (OSS) to verify that your access permissions are correct and active. All access is administered through OSS.
Do I need to have my Sea Pac Pass to get into Gwinn?
Yes. You must have your Sea Pac Pass for entrance into the Gwinn Commons Dining Hall. You also need your Sea Pac Pass for meal plan access at all other dining locations.
What do I do if I have legally changed my name?
Your first step is to contact the registrar and have your name updated in Banner. It takes 24 hours for Banner changes to take effect and communicate the change to our system. After 24 hours have passed you may visit University Services to obtain a new Sea Pac Pass at no charge.
I’m always forgetting my card; can I punch a hole in it so I can hang it from a lanyard or keychain?
No! Your card contains a proximity chip and wiring that coils throughout the card. Punching a hole in your card could render it useless and cost you $20 to replace. The bookstore carries a variety of card holders for sale and we would encourage you to use one of those instead.
What are Falcon Funds?
Falcon Funds are SPU's official campus currency which can be used around campus to purchase food at our many dining locations (tax free), or to make non-dining purchases at the Bookstore, Mailing Services, at printers/copiers around campus, in residence hall laundry rooms and at most of our campus vending machines. See the Terms and Conditions for full details on Falcon Funds.
How do I add money (Falcon Funds) to my Sea Pac Pass?
Falcon Funds can be added to your Sea Pac Pass by logging into your Sea Pac Pass Account and charging them to a credit card (Visa & MasterCard only, fees apply) or to your Student Financial Services (SFS) account.
Can I use my smart phone to add Falcon Funds or check my account balance??
Yes! Download the “GET Mobile” app for free from the iTunes or Android store. Please note that the app has very little SPU specific information. All transactions made on the app are subject to our Terms & Conditions.
Can my parents add money to my Sea Pac Pass?
Absolutely. They can click on any link for “Sea Pac Pass Account” on our website and select the “Parents, Guardians or other Relatives” option. From there they can add Falcon Funds to your Sea Pac Pass using a credit card (Visa & MasterCard only, fees apply).
How many Falcon Funds should I put on my card?
This really depends on the student. We suggest you think about all the services that take Falcon Funds and consider how often you will use them.
||What you may want to buy
||If not ordering your books online, many parents like to add Falcon Funds to their student’s Sea Pac Pass so that the student can buy books and school supplies. The bookstore will not accept a parent’s personal check or credit card unless the parent is present. Students can research book costs online to determine how many Falcon Funds they need. Cost varies by textbook needs.
||If you run out of SPU Points from your meal plan or you are on a block plan and also want to eat at retail locations, you may want Falcon Funds for dining. Cost varies by meal option.
||There are 28 snack and drink vending machines around campus. Most take Falcon Funds. Cost ranges from $1.00 - $4.00 depending on the item.
||If you live in a residence hall and plan to do your laundry in the hall you may want to add Falcon Funds to your card instead of dealing with coins. $1.25 to wash and $1.25 to dry.
||If you think you will want to buy stamps or mail out letters and packages Falcon Funds come in handy. Postal rates apply.
|Copy & Printing
||If you want to make personal copies or print at Multi-Function Printers around campus you will need Falcon Funds. Note: Students receive free print credits. Learn about them here. When a print credit is used up you will need Falcon Funds. B&W $0.04 and Color $0.08.
Is it possible to have and use my Sea Pac Pass without fees?
Yes, your initial Sea Pac Pass is issued to you free of charge. As long as you take good care of it, it should last you throughout your time at SPU. You can load Falcon Funds onto your card without fees by selecting the “Bill Me” option and then paying your SFS bill by check or cash. There is no fee when you seek a refund once you separate from the university. All our fees are associated with replacement cards, temporary cards, and credit card fees which can all be avoided.
How do I check my balance or see my past transactions?
Your Sea Pac Pass account not only tracks Falcon Funds but also meal plans (weekly meal plan swipes, SPU Points and block plan usage) and can provide both balances and transaction history information. Transaction reports can also be requested in person from the Office of University Services.
How can I check my student’s balance or see his/her transactions?
FERPA law prohibit us from giving out information on a student’s account or transaction history. You must work with your student to get the information you need.
How do I get a refund?
You may request a refund of any remaining Falcon Funds at any time within three years following your separation from the university (by graduating, withdrawing, or terminating your employment). Refund requests should be sent to:
SPU-Campus Card Services
3307 3rd Ave. W., Suite 312
Seattle, WA 98119
email a request from your SPU email address to email@example.com. Include your name, SPU ID number and a current address in your request. All refunds are processed by check in the name of the cardholder or by direct deposit, at the option of the university. Checks will be mailed within four weeks of a refund request. After 3 years, any unclaimed Falcon Funds are turned over the State of Washington as unclaimed property. Falcon Funds are nontransferable.
I have a really small Falcon Funds balance on my Sea Pac Pass; can I still use it?
At any location that uses a cash register (Dining locations, Bookstore or Mailing) you can do split payments. This allows you to use up the balance on your Sea Pac Pass and cover any shortage with cash or a credit card.
My balance is really low; should I bother requesting a refund?
Any amount of Falcon Funds, no matter how small, not claimed within 3 years of separation is considered abandoned property by the State of Washington and SPU is required to go through a lengthy process to turn them over. As a result we work very hard to clean up all accounts and will attempt to contact you over and over which can be annoying. We have created an option for you to donate your balance to SPU (as a non-tax deductible donation). We encourage everyone to either use up all their Falcon Funds before separating, request a refund, or donate their balance, no matter how small.