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Troubleshooting

Trouble accessing one of your library records?

Each library patron has several separate library accounts to access various library resources.  If you have trouble accessing any of them, please check out the options below, or Ask a Librarian!

The resource I am trying to access asks for my SPU username:

I forgot my SPU username:
Do you have an SPU email address? Your SPU username is the first part of your email without the @spu.edu (mscott@spu.edu).  If you can't remember what your SPU username is, please go to the Find My ID site.

I forgot my password:
The Find My ID site can help you recover your password.

I know my SPU username and password, but I can’t log in:
Your account might be locked.  If your account was locked because you typed your password incorrectly multiple times, it will unlock automatically in 30 minutes. If your account has been locked by an administrator, it will not unlock automatically and you will need to contact the CIS Helpdesk at (206) 281-2982 or help@spu.edu.

The system is not recognizing me as current faculty, staff or student:
SPU students must be currently registered. During term breaks, students must be registed for the next quarter (for example, Autumn Quarter registration ensures access over the preceding summer).  Remote database access expires on the last day of the quarter for students who are not registered for the subsequent quarter.  Once registered, library access will be restored the next day.

If you are being denied access in error, log in to this page to see what groups to which your record currently belongs and follow the appropriate path below.  Records that are enabled for remote database access are part of the group named "Current."

  • If you cannot log in using the above link, or if you can and it shows you as a member of the group “Current,” please contact the CIS Helpdesk at (206) 281-2982 or help@spu.edu for further assistance with your SPU account.
  • If the link shows you only as a member of “AllAuthenticated,” please contact the SPU Library at (206) 281-2228 for further assistance in determining the correct groups for your account, and your options for accessing library resources.

The resource I am trying to access does not ask for my SPU username:

I am getting a [Vendor Name] login screen and my username and password aren't working:
The links on the library website are set up to automatically request your SPU username and password, but sometimes you will have a link that bypasses this screen.  To turn your URL into one that prompts for SPU login, you can use the SPU Library Link Generator.  This webpage will lead you through creating a URL that will work from off-campus (if SPU subscribes to the resource).

I cannot log in to request a Summit Borrowing item:
Verify at you have set Seattle Pacific University as “your library” at the time of requesting, then log in with your username and password as usual. You must be a current Faculty, Staff, or Student to request Summit items.

I have forgotten the SPU group code for RefWorks:
Your group code was sent to you in an email when you first set up a RefWorks account.  If you no longer have that message, please contact the Library Reference Desk at (206) 281-2419 or reference@spu.edu.

If you have forgotten your RefWorks username and password, please go to RefWorks and click on the "Forgot Your Login Information?" link.

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