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A new SPU Email Spam Filter was activated on Monday, April 26, 2010. Most users will see very little change. Daily, SPU receives about 1.2 million email messages and of these roughly 96% of these removed as spam. Of the rest that make it through, we will tag messages that appear suspiciously like spam but are unsure with the label {SPU Tagged Spam?}.

In some cases, a legitimate email may be improperly blocked or you may receive a phishing scam:

  • If you suspect an email was blocked, check your "Junk E-Mail" folder in Outlook or Webmail. If you do not find it there, please provide the CIS HelpDesk with the sender's email address and an approximate time that the message was sent.
  • If you receive a phishing email attempt please forward it to the CIS HelpDesk.
How To:

Here are some Options for Reducing Unwanted Email

Nearly all legitimate bulk emailers provide built-in mechanisms to unsubscribe from advertising based email messages. If a message looks like legitimate advertising or a promotional newsletter and also provides an unsubscribe or opt-out feature, start a regular process of removing your email address from these mail lists. You may be surprised at how often your address was shared or sold for bulk advertising. Legal advertisers are required by law to respect your opt-out requests.

Many prize drawings and sweepstake entries are simple mechanisms to gather your personal details (name, phone number, email address) for further advertising and marketing. Want less SPAM? Don't give them your email address.

Don't CLICK-IT!:
Web-based advertising is very common. The first step in web marketing is to get you routed to the advertisers web site. The more times you request that free promotional sample, the more lists you will be added to.

Create Rules within in Outlook or Webmail:
For example, you can create a rule that will move anything containing {SPU Tagged Spam?} to your Junk Items folder. In Outlook: Rule settings can be found under Tools then Rules and Alerts. In Webmail: You only need to click the Rules button.

Common Problems:

Messages NOT arriving?
We occasionally hear about legitimate messages that were improperly blocked by the filter. Start by checking your Junk E-Mail folder in Outlook or Webmail. If it's not there, contact the CIS HelpDesk ( about those messages. Please provide sender information (the Fr: address) and the approximate time frame. CIS is able to "whitelist" these messages to be properly delivered.

Legitimate messages being tagged?
Legitimate messages that are delivered with the {SPU Tagged Spam?} warning in the subject line can also be forwarded to the CIS HelpDesk for review and whitelisting.

SPAM getting delivered
You'll probably still get some unwanted email. Other than steps to reduce your spam described above, just delete those messages. In most situtations "blacklisting" specific email addresses doesn't correct the overall SPAM problem.

Phishing messages?
Because of the potential damage that can be done via a phishing scam, if you get messages clearly trying to compromise your SPU account credentials, please forward the message to the CIS HelpDesk.

Junk Mail Folders:
Some people use the Outlook Junk Mail Filter to route SPAM messages to their Junk E-Mail Folder. The SPU SPAM Filter incorporates many of the same filter rules as are in the Outlook Junk Mail filter. We recommend that you NOT USE the Outlook Junk Mail Filter with your SPU email unless your overall SPAM level is out-of-control.

See Also:

Spyware Prevention (For more spyware information and removal tools)

Junk Mail (Information on Outlook's Junk Mail Filter)

Rules (Detailed information on how to set up Rules within Outlook)

Last Updated: 2/23/2011