A message from John Hossler, associate vice president for academic operations: I am reaching out to let you know about an exciting AI-powered texting service we are implementing this year to help with our efforts to maintain connections with students and increase persistence and retention. We've partnered with EdSights to bring this to life.
EdSights has built a student voice AI that will interact with our students via text message named after our mascot, Talon. Talon will check in with students about their experience at SPU, connect them to resources, and answer questions across a broad range of campus topics specific to our institution.
This is about meeting students where they are and providing support in a more intentional, timely way. It also gives SPU a meaningful channel to hear student feedback and make sure their experience shapes the support we provide.
As we launch, the primary users on the EdSights Dashboard — the Talon Care Team — will include:
- John Hossler (Academic Operations, EdSights liaison)
- Kati Barr (Center for Student Success)
- Jenny Elsey (Office of Student Life)
- Pat Keating (Office of Safety and Security)
- Annette Rendahl (UG Academic Counseling/Office of the Registrar)
- Erica Watt (Student Financial Services)
A huge shoutout to everyone who played a role in getting Talon ready for launch! Here is a webpage with the basic information. Talon sent an introductory text message to students on June 1. If you receive any questions from students about this new tool, feel free to forward the questions to me at hosslerj@spu.edu.