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Computer Help Desk Email Computer HelpDesk
Thursday, June 3, 2004
Student Issue
Published by Computer and
Information Systems
E-Mail the Computer HelpDesk
Webpage: http://www.spu.edu/help/
View the Archives

   Residential Network (ResNet) Security
   For the Record: The “Official" Way CIS Contacts Students
   Caution Regarding “Facebooks"
   CIS Accepting Student Applications for 2004-5 Employment
   Student Technology Fee: Annual Report for 2003-2004
   Graduating from SPU?
   SPU Software and the Graduating Senior: Last Chance at Forever
   Blessings for a safe, Spirit-filled summer!


Residential Network (ResNet) Security
When you return to school next fall, new network security measures will be in place to heighten individual security, enhance network reliability, and increase CIS' ability to quickly diagnose computers with virus infections or other malicious activity. The solution (called “Perfigo") will restrict computer access to the SPU network by requiring that people log in with their SPU e-mail username and password. Network access from residential buildings and from common areas such as the SUB, Weter, and OMH, will be affected by these security measures. (Access from faculty/staff offices, classrooms and labs is already managed through similar login requirements.) The Perfigo appliance has been successfully tested during spring quarter and full-scale rollout will begin in the early summer.

In addition to the login requirement, CIS will also offer a heightened security solution called Perfigo “CleanMachines." Residential students who choose to install the CleanMachines client software on their computer will be alerted when their operating system or anti-virus software is out of date; infected machines will be quarantined from the rest of the network; and users provided on-line resources to eradicate virus programs. More details on this offering will be available in the fall.

Speaking of Summer…
Please remember that the greatest threat to computer and network security comes from outdated systems. Before reconnecting to the campus network in the fall, be sure that your computer is up-to-date with the latest critical patches and anti-virus definition files. For more details, please see http://www.spu.edu/CISHelpDesk/students/residentialcomputing.asp .

http://www.spu.edu/CISHelpDesk/wireless/hotspotthumb.jpgDuring spring quarter, CIS installed secure wireless access points in a number of major commons areas on campus. By the end of the quarter, wireless access points will be available in Otto Miller Hall, the SUB, and the new science building. Additional access points will soon be installed in the Library, Weter Hall, and Gwinn Commons. The SPU-managed wireless network supports both 802.11A and 802.11B/G radios. Network access is restricted via the Perfigo login appliance, which requires users authenticate with a valid SPU e-mail address and password.

Importantly, SPU's managed wireless network provides a reliable – and secure – solution through the use of "IPSec" encryption. IPSec establishes a virtual private network (VPN) between wireless computers and the wired network, so that transmissions are encrypted (scrambled) and secure.

For more details on Wireless@SPU, go to any of the hotspots listed above, configure your wireless device to scan for the “SPU-Wireless" (SSID) network, log in with your SPU username (e-mail) and password, and follow the on-screen instructions. The CIS Help Pages http://www.spu.edu/CISHelpDesk will be updated in the very near future to provide more detailed information about current and future plans for wireless networking at SPU.

For the Record: The “Official" Way CIS Contacts Students
CIS staffers occasionally need to get in touch with students regarding technical problems or concerns. Examples include: when computers are known to be infected and spreading viruses; when students initiate a request for technical assistance via the CIS Help Desk, or through the Help@Home (residential support) program; or when computers are found in violation of RIAA/DCMA (file sharing) law or the University's Acceptable Use policy. Please bear in mind that CIS utilizes the following protocol when initiating contact for any of the aforementioned reasons:

  • CIS employees and students will always provide their names and clear identification that they work for CIS; and you are encouraged to verify their identity by phoning the CIS Help Desk at 206-281-2982.
  • CIS will generally initiate contact during normal working hours (M-F, 7:30-5). Only in emergency situations will direct in-person contact be initiated during non-business hours. And as noted above, CIS employees will always clearly identify themselves and provide identification.
  • Any instances that involve potential disciplinary measures (RIAA/DCMA or Acceptable Use violations) are handled by the office of Residence Life, not CIS.
If you have any questions at all concerning the legitimacy of CIS-initiated technical support, please contact the CIS Help Desk (business hours) or the Office of Safety and Security (x2922) during the evenings or weekends.

Caution Regarding “Facebooks"
“Facebook" sites have recently become commonplace throughout colleges and universities. If you receive an e-mail invitation (read “spam") to join a facebook group, or have already done so, please be aware of the following security concerns:

  • SPU does not offer an official facebook site. Any you encounter are hosted off-campus by persons unknown to the University.
  • Despite “Privacy Statements," be advised that these sites are not controlled by the University. They are pretty much free to do anything they choose with the information you provide – including forwarding/selling your contact information to spammers and data mining sources.
  • If you have already joined a facebook site and provided your SPU e-mail password for login authentication change your SPU e-mail password immediately! Because we have no way of knowing the true motives or technologies behind these sites, sharing your true password may have compromised access to your SPU e-mail, WebSpace and NetStore resource.
  • Official SPU sites end in “spu.edu".
Be very cautious: facebook sites are not authorized by the University, and any information you share will be used in any manner the source chooses.

CIS Accepting Student Applications for 2004-5 Employment
We are searching for SPU's best and brightest, the few, the proud, the future CIS student worker! If you are interested in an exciting, part-time job in the field of technical support, please fill out our online application form (it's brief) at http://www.spu.edu/cishelpdesk/students/studentemployment.asp .

CIS is a customer care oriented department. If you enjoy helping people and want to learn more about information technology, please consider becoming part of the team. Apply today!

Student Technology Fee: Annual Report for 2003-2004
The Student Technology Fee was instituted to create additional budget resources to invest in student learning, instruction and academic technology support. This report is provided as feedback to students regarding how the revenue was distributed during the past year.

Classroom Technology Maintenance & Support - $180,200
Microsoft Campus License Agreement - $97,000
Anti-Virus Software License - $8,400
Academic Student Lab Maintenance & Support - $25,000
Blackboard Software (Online Learning System) License - $35,500
Total Expenses for 2003-2004 - $346,100
Questions or comments regarding the Student Technology Fee may be directed to Dave Tindall ( dtindall@spu.edu ) in Computer & Information Systems.

Graduating from SPU?
Congratulations! So now what happens to your network resources such as e-mail, NetStore and WebSpace? Please bear in mind the following timeframes that apply to resource persistence:

  • NetStore and WebSpace persist for two years following completion of your last class.
  • A couple of weeks before these resources are purged (about two years from the time you complete your last SPU class), you will receive a “Notice of Account/Resource Termination." Please note when you receive these messages that only those resources listed in the message will be lost. This will generally not affect your SPU e-mail.
  • SPU e-mail addresses remain available indefinitely. The only time a student's (or former student's) e-mail privilege is revoked comes as a result of disciplinary action. Such action is always preceded with face-to-face communication between the individual and Student Life. You will not be notified by e-mail that your e-mail account is going away.
The aforementioned e-mail notifications only affect NetStore, WebSpace, and privileged computer access accounts. Two years from now, don't be alarmed about your SPU e-mail when you receive NetStore and WebSpace resource termination notices.

SPU Software and the Graduating Senior: Last Chance at Forever
Did you know that your license for popular Microsoft software covered under the SPU campus agreement (CDs available for purchase at the CIS Help Desk) is granted to you forever? When you graduate from SPU, the most current version of the software is yours to keep! The license is good for the most recently installed product and qualifies you for upgrade copies of later software. While you'll have to pay for upgrades, the cost is often significantly less than if you purchase a full-blown version over-the-counter.

After graduation you will no longer be able to take advantage of the license rights granted through the Microsoft Campus License Agreement (MCLA). Get on down to CIS to purchase your CDs before it's too late. Please see http://www.spu.edu/CISHelpDesk/software/index.asp for details; don't let “forever" pass you by!

Blessings for a safe, Spirit-filled summer!
Best wishes from your friends at CIS.

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