New Student Advising FAQs

New Student Advising

Here are some of the questions we are frequently asked. If you don’t find answers to your questions here, call the New Student Advising Hotline at 206-281-2575, or email us at

If you call the hotline, please keep in mind that you will be routed to voice-mail if we are already on the phone with another student. Please leave a message, and we will return your call within two business days.

What if I can’t attend any of the sessions on campus?

Complete the checklist items in the How to Sign Up for NSA pages, but instead of signing up for a session, click the box that says, “I can’t attend any of these sessions.” Once you’ve completed the other necessary steps (advance payment submission, tutorial assignment completion), we will schedule an appointment for you to talk individually with an academic counselor by phone, via Skype, or in-person.

How do I log into Banner?

Visit the CIS HelpDesk for instructions.

How do I log into Blackboard?

Visit the CIS HelpDesk for instructions.

How long is this session?

  • Your check-in time will be assigned based on your previous college coursework and entry in the University Scholars program. You'll check in at 8:30 or 8:45 AM, and may be on-campus until Noon.
  • Phone/Skype/in-person appointments are allotted one hour.

Can I see a sample NSA schedule?

Schedules are customized to each student. When you check in, you’ll receive a packet with your schedule for the day. During your NSA session, you'll be advised and registered for classes, hear about Student Accounts (financial aid, billing, student employment), and be provided with a checklist of items that can be completed now (take your Campus Card picture, turn in Health History forms, ask Housing questions). This will alleviate some pressure on the checklist of items to do when you check-in for New Student Orientation in the fall.

Should I bring my parents or other support people from my family?

It's really up to you. Some students like to bring a support person; others seem to benefit from some independence. You'll know the answer that fits you best.

What are official transcripts?

To be considered official, a transcript or score report must arrive at SPU in its original sealed envelope. It can be dropped off, but it must be unopened.

What if I have questions or concerns after the event?

  • At on-campus sessions, staff will be available in the afternoon to help troubleshoot any scheduling questions or concerns.
  • You can also keep in touch with us throughout your time at SPU. We are open during campus’s normal business hours, year-round.

I need special assistance. How do I request accommodations?

Disability Support Services, located in the Center for Learning, is committed to your academic progress by providing support to students with a physical, medical, psychological, or learning disability, or a short-term need due to injury.

Students who need special accommodations should contact Disability Support Services to arrange a meeting to discuss the disability and accommodations required with at least one week’s notice. To ensure ongoing accommodations and services can be offered, it is recommended that you submit your current disability documentation and written request for services at least three weeks prior to your first quarter at SPU.

Special accommodations for your New Student Advising event must be arranged through Disability Support Services at least two weeks prior to your event.

You can reach Disability Support Services by email at or by calling 206-281-2475.

I have a question not listed on this site.

Feel free to call (206-281-2575) or email ( us anytime. If you are routed to voicemail, we may be on the line with someone else. Leave a message, and we’ll call you back as soon as possible.