New Student Advising FAQs

New Student Advising

Here are some of the questions we are frequently asked. If you don’t find answers to your questions here, call the New Student Advising Hotline at 206-281-2575, or email us at

If you call the hotline, please keep in mind that you will be routed to voice-mail if we are already on the phone with another student. Please leave a message, and we will return your call within two business days.

What if I can’t travel to SPU for New Student Advising?

Complete the checklist items in the How to Sign Up for NSA pages, but instead of signing up for a session, click the box that says, “I can’t attend any of these sessions.” Once you’ve completed the other necessary steps (advance payment submission, tutorial assignment completion), we will schedule an appointment for you to talk individually with an academic counselor by phone, email (Skype when phone or email are not available), or in-person.

How do I log into Banner and/or Canvas?

Visit the CIS HelpDesk for instructions.

How long is this session?

  • For group advising on-campus, your check-in time will be assigned based on a number of factors. You'll check in between 8:30 and 9:00 AM, and may be on-campus until Noon. Confirmation emails with your assigned check-in time and schedule for the day will be sent out within two weeks of your scheduled group advising session.
  • Individual appointments on campus, by phone or email (or Skype when phone/email are not available) are allotted one hour.

Can I see a sample NSA schedule?

Based on your chosen NSA experience, your schedule will vary. In the two weeks prior to your NSA session, you'll receive a confirmation email with your schedule. Group sessions will run from 8:30 or 9:00 AM until Noon. Individual sessions will take about an hour for advising and registration, and it's up to you to complete some on-campus tasks on your own.

Those who come to campus will be provided with a checklist of items that can be completed now (take your Campus Card picture, turn in Health History forms, ask Housing questions). This will alleviate some pressure on the checklist of items to do when you check-in for New Student Orientation in the fall. Student Financial Services will offer formal presentations on financial aid, student accounts, and student employment on the group-advising NSA days.

Where on campus is NSA?

While you may visit multiple buildings on campus during NSA, the majority of the sessions (including advising and registration) will be in Demaray Hall. Demaray Hall is the building on campus with the large clock tower.

Should I bring my parents or other support people from my family?

Some students like to bring a support person; others seem to benefit from some independence. You'll know the answer that fits you best. Unlike family events (Preview, Orientation), NSA sessions will focus on getting you advised, registered, and prepared for your first quarter's class schedule.

What are official transcripts?

To be considered official, a transcript or score report must arrive at SPU in its original sealed envelope. It can be dropped off, but it must be unopened.

What if I have questions or concerns after the event?

  • At NSA on-campus, staff are available throughout the day to help troubleshoot any scheduling questions or concerns.
  • You can also keep in touch with us throughout your time at SPU. We are open during campus’s normal business hours, year-round.

I need special assistance. How do I request accommodations?

Disability Support Services, located in the Center for Learning, is committed to your academic progress by providing support to students with a physical, medical, psychological, or learning disability, or a short-term need due to injury.

Students who need special accommodations should contact Disability Support Services to arrange a meeting to discuss the disability and accommodations required with at least one week’s notice. To ensure ongoing accommodations and services can be offered, it is recommended that you submit your current disability documentation and written request for services at least three weeks prior to your first quarter at SPU.

If you would like to visit with DSS during your NSA experience, please call in advance to arrange an appointment. Special accommodations for your New Student Advising session must be arranged through Disability Support Services at least two weeks prior to your session.

You can reach Disability Support Services by email at or by calling 206-281-2475.

I have a question not listed on this site.

Feel free to call (206-281-2575) or email ( us anytime. If you are routed to voicemail, we may be on the line with someone else. Leave a message, and we’ll call you back as soon as possible.