Frequently Asked Questions


Where is my student mailbox located, and how long will I have it?

Student mailboxes are located outside of the Student Union Building. You are assigned a mailstop when you first enroll at SPU. You will keep the same mailstop assignment as long as you live in campus housing, with the exception of some campus apartments that do receive mail deliveries.

Once you move off campus housing, your mail will be forwarded to that address, if you have notified Mailing Services by updating Banner. You will also need to notify the USPS of your change of address.

What happens to my mail during the summer?

All student mailstops are closed during the summer unless you reside in campus housing. Your first-class mail will be forwarded to your permanent address, which is found in Banner. Campus mail will be returned to the sending department.

What about magazines?

We are only able to forward first-class mail. Nonprofit and presorted standard mail is recycled. Contact your subscription provider to advise of your summer address to have magazines re-routed by the post office to that address.

When does my mail get put into my mailbox?

Students’ incoming mail is sorted and put into their mailboxes by approximately 3 p.m. Monday through Friday.

What happens if I receive a package?

You will be notified through your SPU email account that you have received a package in Mailing Services. The email will indicate your mailstop number and the location of your package in Mailing Services. Please indicate those two pieces of information to our staff and we can quickly retrieve your package for you.

What does the Mail Center accept as payment?

Cash, check, or Falcon Funds on your Falcon Card.

Can I buy stamps in Mailing Services?

Yes. We sell stamps, envelopes, packing materials, and various-sized boxes.

When is the mail picked up?

  • USPS mail is picked up at approximately 3 p.m. Monday–Friday. The USPS does service the blue mailbox outside the SUB on Saturdays.
  • UPS is picked up at approximately 3:30 p.m. Monday–Friday.

What if I am expecting something on Saturday?

Mailing Services is closed on Saturday, Sunday, and holidays. You may pick up your packages the following Monday when Mailing Services reopens.

May I borrow a hand truck?

Faculty, staff, and students may borrow Mailing Services hand trucks. Provide your Falcon Card for check-out purposes.

Where is the nearest U.S. post office?

There are two close to the campus:

  • Ballard Post Office at 5706 17th Ave. NW, Seattle, 98107 (206-781-4656).
  • Queen Anne Post Office at 415 First Ave. N, Seattle 98109 (206-378-4000).

How do I change my address if needed?

  • Log into Banner.
  • Choose “Personal Menu.”
  • Choose “Personal Information Menu.”
  • Choose “Update Address and Phone.”
  • Go to the selection box located at bottom of page and click the drop-down arrow.
  • Choose which address you wish to change from list.
  • Click “Submit”
  • Type in your change of address and click “Submit.”

I can’t remember my combination, so what do I do?

Instructions are on page 2 of this Mailstop informational PDF, including how to retrieve your combination.

What happens to my mail if I study off campus or take a leave of absence?

Your first-class envelope will be scanned to you in an email, asking for instructions either to open it and scan the contents, hold it here at Mailing Services, forward your mail, which would be charged to your Falcon Funds, or return it to the sender. It will be held at Mailing Services until your return to campus unless otherwise instructed.

What happens to my packages during the summer?

You will be notified through your SPU email account that you have a package in Mailing Services. As a courtesy, we will hold it for one week.

If no communication is received from you, the package will be returned to the sender if the courier is UPS, FedEx, ONTRAC, or Amazon. If the courier is the U.S. Postal Service, the package will be forwarded to your address in Banner.

What is the mailing address if I want to send my student a package?

Please mark clearly your return name and address in the upper left-hand corner of the mail piece. Address the package as follows:

Your student’s name
Seattle Pacific University
3307 3rd Ave W Mailstop # _________
_ (your student received this when admitted)
Seattle, WA 98119

Addressing your package incorrectly will cause delays, or the package to be undeliverable. Thank you for addressing it completely so that we can get it to your student in an accurate and timely manner.

Our staff is available to help you if you have any questions or concerns regarding mail for your student.

I don’t see my question here. What should I do?

Call Mailing Services at 206-281-2077.

Mailing staff directory

A list of Seattle Pacific’s Mailing and Copying Services staff in one convenient place.

A plethora of stamps

First-class postage rate: 63 cents

View more postal rates.