Patient Rights and Responsibilities

Patient responsibilites

  • To present accurate identifying information.
  • To present details of illness or complaint in a direct and straightforward manner.
  • To cooperate responsibly with all persons involved in the health care process.
  • To keep appointments on time.
  • To cancel appointments with as much advanced notice as possible.
  • To comply with the treatment plan provided by the health professional.
  • To ask for clarification whenever information or instructions are not understood.
  • To provide both positive and negative feedback to the health professional responsible for care.

Patient rights

  • To be provided with courteous, considerate, and respectful care.
  • To be provided privacy and confidentiality with regard to treatment and medical advice.
  • To review your medical records with a health care professional.
  • To be assured of complete confidentiality in relation to all patient medical information unless authorization is provided by patient. The exceptions to this is when it is a matter of public health or when it is mandated by law.
  • To be informed of the effectiveness of treatment, and to know of possible risks, side effects or alternate methods of treatment.
  • To refuse treatment, or to ask for a second opinion, or an alternative course of treatment, and to be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well being after treatment.
  • To bring any dissatisfaction to the attention of the Health Services director.
  • To read and acknowledge receipt of the HIPAA regulations as required by law, and as issued by the U.S. Department of Health and Human Services. See HIPAA information (PDF).

For SPU parents and families

Do you have a student attending SPU? Visit Parents and Families in the Loop.

Request for records

Need a copy of your medical records (e.g., a copy of your immunization or screening histories)? We need a signed, written request on file. Here’s how to make a request.


The information posted on this website is not intended to replace consultation with a qualified medical professional. Consult a qualified health care provider for medical advice and answers to your personal health questions.