Note: To prevent unauthorized access to confidential information, callers who want to discuss a specific student’s account or financial aid will be asked to answer a security question established by the student.
Student Financial Services staff bring their over 110 years of experience and their area expertise in service to you. SFS staff are also a diverse group of people with a variety of experiences, including studying or working in private and public universities, including two-year and four-year institutions; many were first-generation students, have rich cultural experiences, and come from a variety of socioeconomic and geographical backgrounds. Between the 19 full-time staff members, other than English, five languages are spoken – French, Polish, Russian, Spanish, and Ukrainian. Please see additional information about the staff, their roles, and fun facts below.
SFS Leadership and Administrative Team
This team provides strategic leadership for SPU’s financial aid and student account programs, and ensures the smooth day-to-day functioning of the office.
SFS Counseling and Customer Service Teams
Who do you need to contact?
- SFS counselors provide detailed, one-on-one guidance about financial aid options, eligibility, and offers of financial assistance.
- SFS coordinators answer questions about all aspects of financial aid and student accounts.
- The Office of Student Employment manages on-campus student employment and work-study programs.
Student Financial Services counselors provide detailed, personal guidance about financial aid options, eligibility, and offers of financial assistance. They also give presentations at local high schools, to students considering SPU, and to new and current students on campus.
Student Financial Services coordinators help families navigate how to pay for SPU; explain the FAFSA/financial aid process, costs, and payment options such as payment plans, third-party billing, employer reimbursement, and tuition discounts.
Student Employment manages state and federal work study programs, including confirming and monitoring students’ eligibility. To contact the Office of Student Employment, email email@example.com.
Manages student account programs that need special attention, such as third party billing, employer reimbursement and study abroad. Also the liaison to resolve unique student account issues (e.g., registration, parking, health services, housing, athletics, and the private college 529 plan).
Provides repayment assistance and pursues collection of delinquent Perkins, Nursing, and SPU Institutional loans and student accounts.
Loans and Operations Support Team
The Loans and Operations Support Team is responsible for the technical and reporting needs of the office. This team processes Direct, Grad PLUS, PLUS, and alternative loans, and are students’ liaisons with the lenders. They also provide Perkins, Nursing, and SPU Institutional loan documents.